1. Who We Are
Forklift Plus is a company based in Quebec, Canada, specializing in the sale, rental, and servicing of forklifts and material handling equipment.
Our head office is located at:
2150 Hymus Blvd, Dorval, QC H9P 1J7, Canada
2. Contact – Privacy Officer
To exercise your privacy rights or if you have questions about this policy, please contact our Privacy Officer:
Email: info@forkliftplus.com
Phone: +1 (514) 379-3414
Subject Line: “Attention: Privacy Officer”
3. What Personal Information We Collect
We collect personal information that you voluntarily provide when you:
Fill out contact forms
Submit feedback, inquiries, or service requests
Register for newsletters or promotions
Interact with our support team or sales staff
This may include:
Name
Email address
Phone number
Company name (if applicable)
Address (billing/shipping)
Equipment interest or service history
Communication preferences
4. How We Use Your Information
Your personal information is used to:
Respond to inquiries and provide services
Process and manage sales, rentals, or service requests
Send you updates, promotional offers, or newsletters (with your consent)
Improve our website and customer experience
Ensure compliance with legal obligations
5. Consent
By providing us with your personal information, you consent to its collection, use, and disclosure as described in this policy.
You may withdraw your consent at any time by contacting our Privacy Officer.
6. Cookies and Tracking Technologies
Our Sites use cookies and similar technologies to enhance user experience, analyze traffic, and offer personalized content.
Essential cookies are required for basic site functionality.
Analytical cookies help us understand how visitors use the site.
Marketing cookies may be used to display relevant ads.
You can manage or disable cookies through your browser settings. Where legally required, we will obtain your explicit consent before using non-essential cookies.
7. Disclosure of Personal Information
We do not sell or rent your personal information. We may share it with:
Trusted third-party service providers who help us operate our business (e.g., IT providers, CRM platforms, payment processors)
Government or law enforcement agencies, if required by law
Regulatory authorities (e.g., in the case of safety-related reports)
If personal data is processed outside Quebec or Canada, we ensure contractual safeguards are in place to protect it.
8. Data Storage and Security
We take all reasonable precautions to protect your personal information using physical, organizational, and technological safeguards.
Your data may be stored on secure servers in Canada or other jurisdictions, depending on our hosting providers.
9. Your Rights Under Quebec Law (Bill 25)
As a resident of Quebec, you have the right to:
Access your personal information
Correct or update inaccurate or incomplete information
Withdraw your consent at any time
Request deletion of your personal information, where permitted by law
Be informed of any automated decision-making (not currently used)
To exercise these rights, contact our Privacy Officer.
10. Retention Period
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
11. Links to Third-Party Websites
Our Sites may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies before submitting any personal information.
12. Privacy of Children
Our services and Sites are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
13. Changes to This Policy
We may update this Privacy Policy periodically to reflect legal changes or business practices. When we do, we will post the updated version on this page and update the “Last Updated” date.
14. Acceptance of This Policy
By using our Sites, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use our Sites or provide personal information.
